Responsible Gaming

Responsible gaming at boho-ca.com (Boho Casino, as reviewed in the Boho Casino project) is based on the idea that online casino play must remain a conscious, voluntary form of entertainment, never a way to solve financial problems or generate regular income. Gambling always involves risk: you can lose the money you stake, and there is no certainty of winning.

This page explains the tools, options, and external resources available to help you stay in control, as well as our internal procedures for identifying risky play. It is designed for players in Canada as of 2026. Although Boho Casino is operated by Hollycorn N.V. under an Antillephone N.V. licence from Curaçao (Licence No. 8048/JAZ2019-015), it does not hold any local Canadian licence (including iGaming Ontario). Your primary protections therefore come from your own self-control, the tools we provide, and the independent support services listed below.

If you are concerned about your gambling, or about someone close to you, our support team will take your concerns seriously and help you understand the options available on boho-ca.com and via external professional services.

Risk Awareness

Understanding the risks of gambling is the first step toward responsible play. Gambling can become problematic when it is no longer just entertainment but starts to affect your finances, relationships, work, or health.

Common signs of problematic gambling

• Preoccupation with gambling: Frequently thinking about boho-ca.com, planning the next session, or reliving previous bets even when you are not playing.
• Increasing stakes: Gradually raising bet sizes or deposit amounts to feel the same level of excitement.
• Chasing losses: Trying to win back money lost in previous sessions by betting more or playing longer than planned.
• Loss of control: Finding it difficult to stop, gambling longer than intended, or breaking self-imposed rules and limits.
• Neglecting responsibilities: Missing work or studies, reducing time with family and friends, or neglecting other hobbies.
• Financial pressure: Using money needed for rent, bills, or daily living; taking loans or using credit cards to gamble.
• Secrecy and guilt: Hiding gambling activity, lying about losses, or feeling ashamed after playing.
• Mood changes: Irritability, anxiety, or depression linked to wins, losses, or difficulty accessing the casino.

Experiencing several of these signs may indicate a growing risk of gambling-related harm. Early recognition allows you to act before the situation worsens.

Quick self-assessment test

Answer the following statements with "Yes" or "No" based on your behaviour over the last 12 months:

• I often gamble for longer than I originally planned.
• I have tried to cut down or stop gambling but found it difficult.
• I sometimes gamble with money that should be used for other expenses (rent, bills, food, etc.).
• I feel restless, irritable, or anxious when I cannot gamble.
• I gamble to escape problems, stress, or unpleasant feelings.
• I have lied to family or friends about how much time or money I spend gambling.
• I have borrowed money, sold possessions, or used credit to finance gambling.
• I often hope that a big win will solve my financial or personal problems.

If you answered "Yes" to several of these statements, we strongly encourage you to set strict limits, consider self-exclusion, and contact one of the professional support services listed in the Support Resources section below.

Limits & Tools

Boho Casino on boho-ca.com offers a range of account-based tools to help you maintain control over your gambling. These tools are provided by Hollycorn N.V. under its Curaçao licence and are not supervised by Canadian regulators. They are most effective when you configure them before problems arise.

Deposit limits (daily, weekly, monthly)

Deposit limits allow you to cap how much money you can add to your Boho Casino balance over defined periods (24 hours, 7 days, or 30 days). To set them:

1. Log in to your account on boho-ca.com.
2. Open your personal account/profile menu and navigate to the section labelled "Responsible Gaming," "Limits," or similar.
3. Select the Deposit Limits option.
4. Choose the relevant period:
   • Daily limit: Maximum CAD amount you can deposit in any 24-hour period.
   • Weekly limit: Maximum CAD amount you can deposit in any 7-day period.
   • Monthly limit: Maximum CAD amount you can deposit in any 30-day period.
5. Enter realistic numbers that fit within your discretionary entertainment budget (for example, an amount you can comfortably afford to lose in that period without affecting obligations).
6. Confirm the changes. Depending on the platform configuration, lowering limits may take effect immediately, whereas raising limits may apply only after a cooling-off period (for example, 24 hours or more).

Deposit limits reduce the speed at which you can lose money but do not eliminate risk. Always consider your overall financial situation and other commitments.

Time spent limits and session management

To help you avoid excessive play, you may activate tools such as session timers and reality checks:

• Session timer: Allows you to define the maximum length of a single gaming session (e.g., 30, 60, or 120 minutes). When the time is reached, you may receive a notification or be automatically logged out.
• Reality checks/pop-up reminders: Periodic on-screen messages that show how long you have been playing and how much you have won or lost in that session, inviting you to take a break or log out.

To configure these tools, log in to boho-ca.com, go to your account's Responsible Gaming or Settings area, and select options such as "Session Limit" or "Reality Check." Choose time intervals that reflect your own attention span and responsibilities; shorter sessions usually support healthier play.

Short breaks ("Time-Out" feature)

If you feel you need a brief pause from gambling, but are not yet ready for long-term self-exclusion, you can use a Time-Out (cooling-off) period:

1. Log in to boho-ca.com and open your account/Responsible Gaming section.
2. Choose the option labelled "Time-Out," "Cooling-Off," or similar.
3. Select the desired break duration, for example:
   • 24 hours
   • 48 hours
   • 72 hours (3 days)
4. Confirm your choice. A confirmation message will typically appear on-screen and/or be sent to your registered e-mail address.

During a Time-Out, you may be prevented from placing bets or accessing certain games. Depending on policy, you might still be able to log in to review account history or request withdrawals, but you will not be allowed to circumvent the Time-Out by creating another account (doing so would breach the terms and conditions). If short breaks are not sufficient, consider the longer-term self-exclusion options described below.

Self-Exclusion

Self-exclusion is a stronger protective measure designed for players who recognize that gambling has become problematic or who are at high risk of harm. When you self-exclude, access to your Boho Casino account on boho-ca.com is blocked for a specified period or permanently.

How to request temporary or permanent self-exclusion

1. Log in to your account on boho-ca.com (if you still have access).
2. Go to your account settings and locate the "Self-Exclusion," "Account Closure," or "Responsible Gaming" section.
3. Select the type and length of self-exclusion you need, typically including:
   • Fixed-term self-exclusion: From at least 6 months up to several years (e.g., 6 months, 1 year, 2 years, 5 years).
   • Permanent (lifetime) exclusion: Indefinite closure of your account, with no expectation of reopening.
4. Carefully read the information provided about the consequences (loss of access, treatment of balances, and any cooling-off periods).
5. Confirm your decision, often by clicking a confirmation button and, in some cases, re-entering your password or replying via e-mail to verify your request.
6. If you cannot log in, contact customer support via live chat or e-mail, clearly stating that you wish to self-exclude and specifying the desired duration (minimum 6 months or lifetime).

Consequences of self-exclusion

• Account access: You will not be able to log in, place bets, make deposits, or use bonuses on the self-excluded account for the duration of the exclusion.
• Marketing communications: Reasonable efforts should be made to stop promotional communications (e.g., bonus e-mails). Some non-promotional communications may still be necessary (e.g., balance or legal notices).
• Remaining balances and withdrawals:
  • Real-money balances may generally be withdrawn, subject to standard verification (KYC) and terms and conditions. You may need to request withdrawal via support if you cannot access the cashier during exclusion.
  • Bonus funds, free spins, and winnings obtained in breach of terms may be forfeited according to the casino's rules.
• Additional accounts: Opening new accounts while self-excluded is prohibited and may lead to closure of duplicate accounts and confiscation of funds according to the operator's terms.
• Regulatory context for Canadian players: Boho Casino is operated by Hollycorn N.V. under Curaçao law and is not licensed by any Canadian provincial regulator or iGaming Ontario. As a result, self-exclusion is an operator-level measure only; there is no Canadian regulator enforcing the exclusion or guaranteeing refunds.

Self-exclusion is an important step but is most effective when combined with professional support and, where possible, national exclusion schemes or blocking software as described in the Support Resources section.

Support Resources

If you or someone close to you is experiencing harm related to gambling, we strongly recommend combining operator tools with independent, confidential professional help. The services listed below are impartial, and many are publicly funded or run by recognized charities. They are separate from Hollycorn N.V., Libergos Ltd., and boho-ca.com.

Local support in Canada

Support services in Canada are generally organized at the provincial level. The following are examples of recognized resources (availability may vary by region; check each website for the most current information):

• ConnexOntario (Ontario residents)
  Phone: 1-866-531-2600 (toll-free, 24/7)
  Website: connexontario.ca
  Services: Information and referral for problem gambling, mental health, and addictions. Confidential, with support in English and French and access to interpreters.
• BC Gambling Support Line (British Columbia)
  Phone: 1-888-795-6111 (toll-free, 24/7)
  Website: bcresponsiblegambling.ca
  Services: Confidential telephone and online support, counselling referrals, and resources.
• Alberta Health Services Addiction Helpline
  Phone: 1-866-332-2322 (toll-free, 24/7)
  Website: albertahealthservices.ca
  Services: Information and support for addictions, including gambling.
• General crisis support (Canada-wide)
  If you are in immediate distress or have thoughts of self-harm, contact an emergency service or a national crisis line (for example, via talksuicide.ca) and inform them if gambling is a contributing factor.

These services are confidential and separate from Boho Casino. They will not share your information with boho-ca.com without your consent, except where required by law to protect your safety.

International support organizations

These organizations operate independently of Hollycorn N.V., Libergos Ltd., and boho-ca.com and can be accessed from Canada via online tools or phone (international call charges may apply).

National self-exclusion schemes (selected examples)

• United Kingdom - GamStop
  Website: gamstop.co.uk
  GamStop is a free national online self-exclusion scheme for UK-licensed gambling sites. Once registered, you cannot use gambling websites or apps licensed in Great Britain for the selected period.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego)
  Website: Search for "Registro General de Interdicciones de Acceso al Juego" via the official Spanish regulator (DGOJ).
  This national registry blocks access to regulated gambling for registered individuals within Spain.
• Additional examples: Some other jurisdictions offer similar schemes, such as ROFUS (Denmark) and OASIS (Germany). If you reside or spend significant time in those countries, consult the relevant regulator's website for details.

Note: These national schemes do not normally apply to Boho Casino on boho-ca.com because it operates under a Curaçao licence and is not locally licensed in those countries. However, if you use gambling services in those jurisdictions, enrolling in their schemes can provide valuable protection there.

Blocking apps and technical tools

• Gamban - Software that blocks access to most online gambling sites and apps on installed devices. See gamban.com.
• BetBlocker - Free blocking software that allows you to restrict access to gambling sites and apps for chosen periods. See betblocker.org.
• Device-level and router filters - Parental control tools or DNS filters (for example, via your internet router) can be configured to block access to gambling domains in general.

Blocking software is particularly useful when combined with self-exclusion and professional support, and can also assist family members wishing to prevent access on shared devices.

Family and affected others

• Gam-Anon - A fellowship for families and friends of people with gambling problems. See gam-anon.org.
• GamTalk - An online community with forums and moderated chat for people affected by problem gambling, including family members. See gamtalk.org.
• Local counselling services - Many provincial health services in Canada offer counselling for family members affected by addiction. Contact the relevant helpline in your province for referrals.

All of these services emphasize confidentiality and are staffed or supported by trained professionals or experienced peers. They can complement, but not replace, medical or psychological treatment where needed.

Help for Family

Gambling problems rarely affect only the individual who gambles. Family members, partners, and friends often experience stress, financial pressure, and emotional distress. If you are concerned about someone using boho-ca.com or any other gambling site, there are constructive steps you can take.

How to talk to someone about their gambling

• Choose the right time and place: Speak when both of you are calm and not in the middle of a gambling session or an argument. A private, neutral setting helps.
• Use "I" statements: Express your feelings and observations without blame. For example, "I feel worried when I see how much time you spend gambling," instead of "You are ruining everything."
• Focus on behaviour, not character: Highlight specific actions (missed bills, sleepless nights, secretive behaviour) rather than labelling the person.
• Listen actively: Give them space to respond. They may feel shame or denial; avoid immediate confrontation and try to understand their perspective.
• Encourage, do not threaten: Suggest professional help and self-exclusion as ways to regain control rather than as punishments.

Engaging them in support

• Offer to review this Responsible Gaming page together, including the self-exclusion and external support sections.
• Suggest completing a self-assessment test or using a screening tool from a recognized organization (e.g., GamCare or Gambling Therapy).
• Encourage them to contact a helpline or join an online chat (for example, Gambling Therapy or GamTalk), and offer to be present during the first contact if they wish.
• Help them set up practical protections such as deposit limits, Time-Outs, self-exclusion, or installing Gamban/BetBlocker on their devices.

Support resources for families

• Gam-Anon - Peer support for relatives and friends. Website: gam-anon.org.
• GamTalk - Forums and chats where you can talk anonymously with others facing similar situations. Website: gamtalk.org.
• Provincial helplines in Canada - Many of the same phone lines listed in the Support Resources section also support family members and can refer you to individual or family counselling.

Next steps and professional help

Family members may benefit from speaking to:

• Licensed psychotherapists or psychologists with experience in addiction and family systems.
• Financial counsellors who can help assess debts, prioritize essential expenses, and create a realistic plan.
• Primary care physicians who can screen for anxiety, depression, or other health issues linked to gambling stress.

If you or the person you care about is in immediate danger or expresses suicidal thoughts, contact emergency services or a crisis line in your area without delay. Inform them that gambling is part of the situation so they can respond appropriately.

Operator's Commitment

Boho Casino on boho-ca.com is operated by Hollycorn N.V. (Scharlooweg 39, Willemstad, Curaçao, registration number 144359), with payment processing provided by Libergos Ltd. in Cyprus. Under its Antillephone N.V. licence (8048/JAZ2019-015), the operator implements internal procedures to identify and mitigate gambling-related risks. These procedures are internal policies and are not supervised by Canadian regulators.

Internal risk checks and behaviour analysis

The operator may use automated systems and manual reviews to monitor gameplay and detect patterns that can indicate elevated risk, including, for example:

• Frequent or rapidly repeated deposits within short timeframes.
• Significant increases in bet sizes or total stakes.
• Extended sessions with minimal breaks (for example, many hours of continuous play).
• Repeated attempts to reverse withdrawals or cancel pending cash-outs.
• Use of multiple payment methods or unusual transaction behaviour.

Where such patterns are identified, the operator may implement measures such as:

• Displaying warning messages or reminders about responsible gaming and available tools.
• Encouraging or requiring the player to set or lower limits.
• Temporarily restricting access to bonuses or promotions.
• Imposing account reviews or, in serious cases, restrictions or closures in line with internal policies and applicable law.

When support may contact you

Customer support or the responsible gaming team may proactively contact you if:

• They observe behaviour that strongly indicates loss of control or potential harm (e.g., drastic deposit escalation, persistent chasing of large losses).
• There are repeated requests to override limits, Time-Outs, or previous self-exclusion decisions.
• Independent reports are received (for example, from family members) and verified according to internal procedures.

Such contact may occur via e-mail, in-account messages, or live chat and will focus on your safety, including information about available tools, the option of self-exclusion, and external support services. Communications are handled in accordance with the site's privacy policy, but please note that in serious risk situations the operator may prioritize your safety over marketing preferences (for example, sending a responsible gaming message even if you have opted out of promotional e-mails).

Despite these efforts, no monitoring system is perfect. There is limited public regulatory oversight under the Curaçao licensing framework, and no Canadian regulator (including iGaming Ontario) audits Boho Casino's responsible gaming controls. You should therefore not rely solely on operator monitoring and are encouraged to use the tools and independent support resources described in this document.

Updates

Responsible gaming standards, legal requirements, and internal policies can change over time. The content of this page may be updated to reflect:

• Changes to tools and features available on boho-ca.com (for example, new limit types or self-exclusion options).
• Modifications in Hollycorn N.V.'s internal policies or procedures.
• Developments in applicable laws or regulatory guidance in Curaçao, Canada, or other relevant jurisdictions.
• Corrections, clarifications, or improvements to the information provided here.

When material changes are made to this Responsible Gaming page, Boho Casino may notify players by one or more of the following methods:

• Prominent banner or notice on boho-ca.com.
• Messages in your account inbox after login.
• E-mail to the address registered to your account (where appropriate and feasible).

We recommend that you review this page regularly to stay informed about current tools, policies, and resources.

Last updated: 15 January 2026

Contact & Feedback

If you have questions about responsible gaming, need help configuring your limits or self-exclusion on boho-ca.com, or wish to provide feedback on this page, you can contact the operator's support team, who will route your request to the appropriate responsible gaming staff.

Responsible gaming contact channels

E-mail: Use the customer support e-mail address displayed on boho-ca.com (for example, in the site footer or "Contact Us" section). In your message subject line, clearly state "Responsible Gaming / Self-Exclusion" so it can be prioritized and forwarded to the relevant team.

Phone (where available): If a support phone number is shown on boho-ca.com or in your account area, you may use it to discuss responsible gaming concerns. If no phone number is provided, please use live chat (if offered) or e-mail as your primary contact methods.

Important: Because the corporate data currently available for Hollycorn N.V. and Libergos Ltd. does not specify dedicated Canadian phone numbers or e-mail addresses, you should always rely on the contact details published directly on boho-ca.com for the most accurate and up-to-date information.

Responsible gaming feedback and support request form

You may also use a feedback form (where implemented on boho-ca.com) to request assistance with self-control measures, limits, or self-exclusion. A typical form may include fields such as those shown below:

Responsible Gaming - Feedback & Support Request

Full name (as on your Boho Casino account):


Boho Casino username or account ID:


Contact e-mail address:


Type of request:
Set or change deposit/time limits Request Time-Out (24 - 72 hours) Request self-exclusion (6 months or more) Information about responsible gaming tools I am a family member or friend seeking guidance Other responsible gaming request

Describe your situation and what you need:


I understand that this form is for responsible gaming and self-control purposes and that my request may result in changes to my account status (for example, limits or self-exclusion) in accordance with the site's terms and conditions.

Submit request

This page is intended as general information and does not constitute legal, financial, or medical advice. For diagnosis or treatment of gambling disorder, please consult qualified health professionals in your jurisdiction.